Plugable’s goal is to provide the most knowledgeable customer support possible for our products. We’re here to help. Visit our support forum or email support@plugable.com anytime.

Despite this goal, we may not be able to resolve every problem. So we protect our customers in these ways:

Plugable uses Fulfillment by Amazon

Products sold by Plugable are displayed with the "Fulfillment by Amazon" logo, so customers know that packing, delivery, customer service and returns are all handled by Amazon, including hassle-free returns for any problem within 30 days.

New Products: Two Year Limited Warranty

All new Plugable-branded products also have at least a two year limited warranty against any defects in materials or workmanship, certain products may include even longer warranty periods.

B-Stock Products: 90 Day Limited Warranty

All B-Stock Plugable-branded products also have at least a 90 day limited warranty against any defects in materials or workmanship.

Repair or Replacements:

We will repair or replace products which fail because of any such defect during its warranty period. Simply email support@plugable.com to request warranty service—just have your Amazon order number and (if possible) product serial number handy.

Our support team also greatly appreciates having technical data to evaluate regarding the issue. Consider including a log file generated by our diagnostic software, PlugDebug, with your support request.