Privacy Policy

Revised: October 15, 2024

Your privacy, and the confidentiality of your personal and business data, is very important to us.

Accordingly, we have developed this Policy page in order for you to understand how we collect, use, communicate, disclose, and make use of your information. The following outlines our policy.

Summary

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program, designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
We collect personally non-identifiable data via Google Analytics Advertising features, Bing Analytics, as well as website visitor information for Meta Advertising. These use cookies to collect aggregated data from all users of the site. We do this to help us gain greater insights about our website traffic and thereby provide a better user experience. (“Aggregated data” can include but is not limited to data such as search queries, keyword data, geographic data etc. for the purpose of demographic and other analysis).
For users who have opted into marketing communication, we collect additional identifiable data about interactions on our site for the purpose of sending more relevant advertising to you.
Our website platform utilizes various services which are listed in a table, located below this list.
If you would like to disable cookies there are programs, and settings in most web browsers, that can enable you to visit our site anonymously. You can also opt out of various services and data collection using the links in the table located on this page.
Unless otherwise specified, it is assumed that this data is confidential to you, and will not be visible to potential competitors or other users of the site.
We retain non-aggregated information only as long as necessary for the fulfillment of services to you and your account on the Plugable Technologies website.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
We will protect personal and trade information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal and trade information. It's in our interest to insure trust by being transparent about how your data is used.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal and trade information is protected and maintained.
If you subscribe to the Plugable Technologies blog via email, you may unsubscribe from that service at any time by following the links provided at the bottom of the email, or by going to this page.
Data provided to us in the process of performing troubleshooting and support is used only for the purpose of addressing issues related to our products. Communications through support@plugable.com are retained indefinitely through Zendesk by default, but you may request for data and communications provided this way to be removed from our systems.

Third-Party Services

Below is a list of third-party services that we use to provide added functionality on our website, track site issues, perform targeted advertising, and engage with our customers.

Third Party	Description	Privacy/Other Policy	Controls/Opt Out
ActiveCampaign	Previously we used ActiveCampaign to manage various email contact lists which range from marketing-related, to providing notifications that our products are back in stock.	Policy	Unsubscribe
Amazon Advertising	We use anonymized Amazon tracking to determine conversion rates for sales of our product that we refer to Amazon.	Policy	Opt Out
Amazon Associates	When we direct you to Amazon's website, and you make purchases there, we earn a small additional commission from Amazon.	Policy	N/A
Bing Analytics	We use Bing Analytics primarily to track anonymized click-through rates on search queries for our site.	Policy	Opt Out
Deliverr	Our fulfillment provider approximates location for delivery estimates.	Policy	N/A
Discourse	Our community forum uses the Discourse platform.	Policy	N/A
Disqus	We use Disqus to provide commenting capabilities on our blog posts.	Policy	Opt Out
Effective Apps	We use Blocky by Effective Apps to prevent users from accessing our site based on their location.	Policy	Opt Out
GeoJS	We use GeoJS to estimate what country a visitor is browsing from, in order to show the most relevant information. This data is not retained or shared by Plugable.	Policy	N/A
Google Ads	Google Ads provides us with data about ad performance, such as page views and purchase conversion rates for ad views.	Policy	Opt Out
Google Analytics	Google Analytics provides us with anonymized information about visits to our website, including site performance, page views, site errors, and other important details as well as targeted advertising.	Policy	Opt Out
Google Tag Manager	Google Tag Manager provides anonymized information about interactions with specific elements of our site.	Policy	Opt Out
Helpjuice	We use Helpjuice to provide troubleshooting and FAQ documentation that exists within a knowledge base. Users can vote an article up or down if desired, this is anonymized.	Policy	Opt Out
Hotjar	Primarily used by our website and marketing team to identify User Interface (UI)/User Experience (UX) issues through anonymized heatmapping and session recording. May also be used for some on-site surveys.	Policy	Opt Out
Klaviyo	We use Klaviyo to manage various email contact lists which range from marketing-related, to providing notifications that our products are back in stock. For users who have consented to marketing communication, additional Site interaction is sent to Klaviyo so we can provide more relevant marketing.	Policy	Opt Out
Meta Ads	We use Meta tracking cookies to offer relevant ads to customers.	Policy	Opt Out
Sajari	The search function on the Plugable website is handled through Sajari. Search queries are anonymized.	Policy	N/A
Shogun	Previous, we used Shogun to compose most of our pages on Shopify.	Policy	Opt Out
Shopify	Shopify is our website platform.	Policy	Cookie Details
TikTok	We use TikTok tracking to better understand how users of the TikTok platform use our website, and serve relevant ads.	Privacy Policy	Cookie Policy
Zendesk	Zendesk provides our support ticketing system.	Policy	N/A

Plugable Technologies Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://plugable.com/ (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, third-party payment processor account IDs, etc.), email address, and phone number. We refer to this information as “Order Information.”

While using the Site, we may collect anonymized data about how you interact with the Site. This includes click actions, mouse movements, and other interactions with our web pages. For users who have consented to marketing communication, additional non-anonymized interaction data is collected for the purpose of making our advertising more relevant to you.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Sale of Personal Information

Plugable does not offer an opt-out from the sale of personal information because Plugable does not engage in the sale of personal information. Period.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Third Party	Description	Privacy/Other Policy	Controls/Opt Out
Amazon Advertising	We use Amazon tracking cookies to offer relevant ads to customers.	Policy	Opt Out
Bing Analytics	We use Bing Analytics primarily to track anonymized click-through rates on search queries for our site.	Policy	Opt Out
Meta Ads	We use Meta tracking cookies to offer relevant ads to customers.	Policy	Opt Out
Google Ads	Google Ad provides us with data about ad performance, such as page views and purchase conversion rates for ad views.	Policy	Opt Out
Google Analytics	Google Analytics provides us with anonymized information about visits to our website, including site performance, page views, site errors, and other important details as well as targeted advertising.	Policy	Opt Out

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Use of Browser Storage

Our website uses browser session storage and local storage in limited ways:

Session storage is used to temporarily store the estimated country a visitor is browsing from, based on data provided by Cloudflare. This allows us to show the most relevant information for a user's locale. This data is refreshed each browsing session and is only used locally, it is not retained or shared by Plugable.
Local storage is used to record timestamps of when a user views articles in our FAQ section. This data remains in the user's browser and helps indicate which articles have been viewed recently. This data is only used locally, it is not retained or shared by Plugable.
Third-party services we use will also add things to browser session storage and browser local storage, please see their policies for details.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser. However, many of our third-party services do.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We will keep your information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained information will remain subject to the terms of this Privacy Policy.

Please note that if you request that your information be removed from our databases, it may not be possible to completely delete all of your information due to technological and legal constraints.

Changes

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@plugable.com or by mail using the details provided below:

8509 154th AVE NE STE 110, Redmond, WA, 98052, United States